Frequently Asked Questions
How do I go about securing my day?
To secure your day with exclusive rights to all rentals, choosing from one of our 3 packages would be where you start. Please note that we don't hold dates without a signed contract. If you are unsure about needing services, but want to secure your rentals, choosing our Full Design Package would be the best start as you can always level up if needed or add services to that package. Please see rental chart below:
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6+ months from event - requires you to choose from one of our 3 design packages or renting a minimum rental amount of $1500.00 (linens are not included as part of the minimum rental amount)
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3-6 months from event - requires a minimum rental amount of $500.00 (linens are not part of this minimum rental amount) Please note that rental items you are interested in may not be available if I'm under contract with a Bride on your day.
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up to 3 months from event - requires no minimum rental amount, but please note that rental items you are interested in may not be available if I'm under contract with a Bride on your day.
Can I just rent decor?
Yes, you can just rent our decor that we have currently in inventory. We open up our rentals 3 months prior to your event, but please keep in mind that if I'm under contract with a Bride, the items you were interested in may not be available. We strongly encourage our Brides to at least choose our Full Design Package to ensure you get all the rentals you want for your big day.
How long do I get my rental items for?
We offer 1-5 day rentals. For Wedding events, you get a 5 day rental. Items can be picked up 2-3 days prior to event and can return items 2 days after event. We are flexible as long as it is planned for ahead of time. Please note that if you are renting linens, those won't be available to be picked up until later Wednesday afternoons and must be delivered back by the following Tuesday evening. For non wedding events, you can rent items for up to 3 days.
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Do you deliver, set up or tear down?
Yes, we deliver up to 90 miles away, see delivery chart below for pricing. Delivery is based on 1 round trip, there and back and this is only delivery, no set up. If you are needing set up of anything, this can be added on with our set up/tear down services. Please note that we only offer our set up and tear down services together for venues that are within 30 miles from Janesville. If you want complete set up and tear down, securing our Ultimate or Complete Design Package or adding it onto our Full Design Package would be necessary. We will offer set up only for $350 or $500 for a room flip for venues over 30 miles away. Tow fees apply when we are needing to utilize our trailer for your rentals.
0-30 miles - $60.00 + tow fee ($25.00)
31-60 miles - $120.00 + tow fee ($25.00)
61-90 miles - $180.00 + tow fee ($25.00)
Do you rent linens?
Yes, Save the Date Rentals partners with Windy City Linens, which offer a wonderful variety of styles and colors. Please note that linens are not a profit source for us, but an extra benefit we give our Brides. We want our Brides to be able to have one place to get all of their decor and linens. Linens can only be rented by choosing one of our packages or meeting a minimum decor allotment of $500.00. If you choose to only meet the minimum $500 decor allotment, there will be a $85.00 delivery/cleaning fee added to linen rentals. Again, this is because we do not profit from linens. If you are utilizing one of our packages, there is only a $30 delivery/cleaning fee.
When is final payment due?
Final payment is due 7 days prior to your event. If paying my check, this must be mailed 2 weeks prior to event.
Do you require a deposit?
Yes, we require a 25% deposit of your rentals or package, which holds your day and also goes towards your final bill.
What if I need to cancel?
If you need to cancel your contract, you have 30 days from the date you signed to cancel and get a full refund. If you cancel 30-90 days after contract signing, you are entitled to 50% of your deposit. After 90 days, deposit is non-refundable. I hold this day specifically for your and put a lot of time into your day behind the scenes. I only refund deposit if there was an unfortunate death where the event can't take place.
Why do you charge a handling fee and what is it for?
Our handling fee (which is $40.00) is for our time spent packing up your rental items. We inspect, clean and bubble wrap rental items and label bins with all your decor rentals for your prior to picking up or if we are delivering. This is charged for all straight rentals of multiple items. If you are securing one of our packages or our set up and tear down, this fee is waived. Also, if you are renting larger items and nothing needs to be packed, this fee is waived.
What happens if an item I rent gets damaged, lost or goes missing?
We understand normal wear and tear of our items. But if an item is clearly damaged, broken or missing, you will be charged according to the missing/damage section on the decor rental list and will be deducted from your deposit.
Is there a cleaning fee for decor rentals and why?
Yes, there is a minimal 10% fee that will be added to the total of the following rental items: vases, goblets, China, charger plates, any serving item, candle holders, chimney shades. This is for the time spent to clean these items properly for next rental.
Do you do other events?
Yes we do! We offer rentals for company parties, bridal showers, baby showers, anniversary parties, engagement parties, etc!
Is all your inventory on your website?
No, we have so much to offer and invite you to come see our showroom. We are constantly adding to our inventory.
What forms of payment do you take?
We take Cash ,Check, Venmo or Credit Card (2.5% processing fee applied)
Do we have to put down a security deposit for rentals?
Yes, if you are just strictly renting decor and taking no services, you are required to put down a 25% security deposit to cover any damages or losses if those occur. This will be refunded back within 3 business days as long as there are no missing or damaged items.
Do you add or retire items from your inventory?
Yes, we are always adding items to our inventory. We also retire items based on wear and tear. We make sure our items are safe for our clients to rent, so if we need to retire it, we always put out an email letting our current brides know this.
Can we use real candles with your rentals?
Yes and No. You may use real floating candles in our hurricane vases and pillar candles. Also, you may use tapered candles in our glass taper candle holders only and open ended chimney shades. All candles must be disposed of before returning. No real candles in any other candle holder elements are allowed.
What can be deducted out of security deposit?
We can deduct rental items that get broken, damaged or are missing based on their value, which is noted on the decor estimate. We also can deduct if items aren't torn down and put into proper bins prior to pick up. This would include any arches or backdrops. We offer set up and tear down for this reason, so you don't have to do this. If this does happen, the security deposit would be held based on how much would need to be broken down and put away.