Frequently Asked Questions
How do I go about securing my day?
To secure your day with exclusive rights to all rentals, you would need to meet our minimum rental amount of $1500 for 6+ months out or $1000 3-6 months out. Linen rentals are not part of the minimum rental amount, Please note that we don't hold dates without a signed contract.
1-3 months from event - requires no minimum rental amount, but please note that rental items you are interested in may not be available if I'm under contract with a Bride on your day.
Can I just rent decor and not choose any of your services?
Yes, you can just rent our decor that we have currently in inventory without selecting any of our services. Please keep in mind that if I'm under contract with a Bride, the items you were interested in may not be available. We strongly encourage our Brides to at least meet our minimum decor rental amount to make sure your desired rental items are available.
How long do I get my rental items for?
We offer 1-5 day rentals. For Wedding events, you get a 5 day rental. Items can be picked up 2-3 days prior to event and can return items 2 days after event. We are flexible as long as it is planned for ahead of time. Please note that if you are renting linens, those won't be available to be picked up until later Wednesday afternoons and must be delivered back by the following Tuesday evening. For non wedding events, you can rent items for up to 3 days.
Do you deliver?
Yes, we deliver up to 90 miles away, see delivery chart below for pricing. Delivery is based on 1 round trip, there and back and this is only delivery, no set up.
0-30 miles - $60.00 + tow fee ($25.00)
31-60 miles - $120.00 + tow fee ($25.00)
61-90 miles - $180.00 + tow fee ($25.00)
Do you rent linens?
Yes, Save the Date Rentals partners with Windy City Linens, which offer a wonderful variety of styles and colors. Please note that linens are not a profit source for us, but an extra benefit we give our Brides. We want our Brides to be able to have one place to get all of their decor and linens. Linens can only be rented by meeting our minimum rental decor amount.
When is final payment due?
Final payment is due 14 days prior to your event.
Do you require a deposit?
Yes, we require a 25% deposit of the minimum decor rental amount. This deposit holds your rental items and also goes towards your final bill. If renting furniture, there is the same 25% deposit plus a security deposit (TBD) which is refundable if furniture has no damage.
What if I need to cancel?
If you need to cancel your contract, you have 30 days from the date you signed to cancel and get a full refund. If you cancel 30-60 days after contract signing, you are entitled to 50% of your deposit. After 60 days, deposit is non-refundable.
Why do you charge a handling fee and what is it for?
Our handling fee (which is $40.00) is for our time spent packing up your rental items. We inspect, clean and bubble wrap rental items and label bins with all your decor rentals for your prior to picking up or if we are delivering. This is charged for all straight rentals of multiple items.
What happens if an item I rent gets damaged, lost or goes missing?
We understand normal wear and tear of our items. But if an item is clearly damaged, broken or missing, you will be charged according to the missing/damage section on the decor rental list and will be deducted from your deposit. If the damage is more than your deposit, then we will require that to be paid. There is "ABSOLUTELY" no smoking on any of our furniture .
Is there a cleaning fee for decor rentals and why?
Yes, there is a minimal 15% fee that will be added to the total of the following rental items: vases, goblets, China, charger plates, any serving item, candle holders, chimney shades. This is for the time spent to clean these items properly for next rental.
Do you do other events?
Yes we do! We offer rentals for company parties, bridal showers, baby showers, anniversary parties, engagement parties, etc!
Is all your inventory on your website?
No, we have so much to offer and invite you to come see our showroom. We are constantly adding to our inventory.
What forms of payment do you take?
We take Cash ,Check, Venmo or Credit Card (2.5% processing fee applied)
Do we have to put down a security deposit for rentals?
Yes, if you are just strictly renting decor and taking no services, you are required to put down a 25% security deposit to cover any damages or losses if those occur. This will be refunded back within 3 business days as long as there are no missing or damaged items.
Do you add or retire items from your inventory?
Yes, we are always adding items to our inventory. We also retire items based on wear and tear. We make sure our items are safe for our clients to rent, so if we need to retire it, we always put out an email letting our current brides know this.
Can we use real candles with your rentals?
Yes and No. You may use real floating candles in our hurricane vases as well as pillar candles. Also, you may use tapered candles in our glass taper candle holders only and open ended chimney shades, as well as real votive candles in our votive holders. All candles must be disposed of before returning. No real candles in any other candle holder elements are allowed. If candles are not disposed of prior to returning, $1.00 per candle will be charged out of security deposit.
What can be deducted out of security deposit?
We can deduct rental items that get broken, damaged or are missing based on their value, which is noted on the decor estimate. We also can deduct if items aren't torn down and put into proper bins prior to pick up. This would include any arches or backdrops. We offer set up and tear down for this reason, so you don't have to do this. If this does happen, the security deposit would be held based on how much would need to be broken down and put away.